January 4, 2010

Kmart Photo Challenge Winner!

World of Kmart wishes everyone a Happy New Year! The new year will bring new and exciting things to the World of Kmart site! The first is the winner of the Kmart Photo Challenge that was announced last month.

And the winner is the user who submitted this entry-


"This Big Kmart store in Hendersonville, TN has some interesting features that are shown in the pictures. The first, of the road sign, shows the newest Kmart logo - pretty rare for your typical Big Kmart in the South. However, as you can see in the background, the main exterior storefront signage is still the standard Big Kmart design of the 1990s. The second photo shows a relatively unique Big Kmart Garden Shop patio exterior. Since these pictures were taken in December, there was nothing growing and the external doors to the Garden Shop were locked, though one could go in through the store to see some bicycles blocking the Garden Shop exit and the usual array of hoses, garden tools, and stacks of bottled water somewhat haphazardly strewn about.


The interior picture of the center aisle of the store is shot from the rear toward the front, and you can see the "Thank you for shopping Big Kmart" signage that is found in most stores. The American flag seems to be a new and nice touch, though. You can see the old-style large circular air vents, even! The store is organized such that the soft lines (clothing, shoes, and infants) and cashiers are on the right side upon entry, and everything else is on the left side. There were a lot of carts intruding upon the entry lobby space, and the atmosphere, well, it was fantastic for a Kmart fan but still cannot really compare to a Target or Wal-Mart. This store is fairly large and well organized, and there were plenty of salespeople and cashiers to help in the week before Christmas. In fact, there were more cashiers than shoppers checking out - plus, the cash registers were numbered 4-7. I believe they removed #1-3 to make room for seasonal merchandise,
 recognizing that four cash registers were plenty to handle the amount of business a Kmart does - but I wonder how Black Friday went with only 4 registers and the Customer Service desk? (Note: for comparison, the nearby Wal-Mart has 20 + 8 self checkout lanes; whereas other Middle Tennessee area Kmarts generally have 7 checkout lanes, even if only a couple are open at most times.)


Ok, before we get too far into details, let's wrap up with the history and competition trivia. The 89,000 square foot Kmart opened in 1976 (any surprise from the standard 70's Kmart exterior facade so prevalent in the South?) alongside some grocery stores, but by 1991 the grocery stores were all closed, and by 1997 Eckerds left, leaving Kmart as the sole large/chain anchor. Today, some competitors to Kmart fill up the other major spots in the shopping center - Big Lots and Dollar General. In 1989, a Wal-Mart opened down the road, but luckily this Kmart survived... until 2005, when it relocated away from Main Street and opened as a 205,000 sq foot Supercenter. Somehow, this Kmart remains open as of Christmas 2009 though. The average household income within a 5-mile radius is almost $75,000 - not sure if this helps or hurts Kmart's business. The City of Hendersonville seemed to have wanted to "revitalize" this corner of the city center and make a new hip-urban lifestyle center, but from our visit, an aging shopping center still stands.

Overall, the interior of this Big Kmart is pretty standard and well-decorated and nicely stocked for a Kmart, but with some twists on the exterior signage. I'm surprised it remains open with a Wal-Mart Supercenter so close, but hopefully there is enough population to support both stores. All in all, a pretty nice, but aging, store."


Thanks to everyone who participated and congratulations to the winner! Your Kmart gift card will be on its way soon!

November 21, 2009

Special Report: Shop Your Way Rewards

K'Ching Round 2?

Back in July, I wrote about a new program Kmart was testing in select markets called Kmart Smart Rewards. The program including using a card to get discounts and rewards when you shopped at Kmart stores. A few weeks ago it was rolled out nationally under the name Shop Your Way Rewards. It still has the same benefits as before, including the K'Ching surprises at Kmart, 1% back in rewards, & no receipt returns, but now its available for the Sears Holdings family of stores and websites. The card can now be used at not just Kmart stores but also at Sears stores, Lands End at Sears, Craftsman.com, Kmart.com, Sears.com, and Mygofer.com.

When I wrote about the original Kmart Smart Rewards program I said it can help build loyalty and return trips to Kmart. I again echo that sentiment, now that this program has gone national. I believe it can be a slight edge for them against Wal-Mart and Target. Most stores these days have some type of loyalty card program, because it works. Everywhere from Dick's Sporting Goods, Best Buy, CVS, Kroger, to PetSmart have a loyalty card program. Wal-Mart and Target are in the minority now as stores without it.

I signed up for the original Kmart Smart Rewards Program as it was available in my area and they automatically sent me a new Shop Your Way Rewards card when it was launched to replace the KSR program. I get frequent emails for special deals with my card at Kmart and Sears. So far from first hand experience, I think it will be a successful endeavor for Sears Holdings.

What do you think? Is this program a good idea or is it another one of Sears Holdings failed attempts to spur business?

November 14, 2009

Spotlight: Big Kmart - Buford, GA

Big Kmart 1605 Buford Hwy in Buford, GA.
(Note: This store is also featured in a post here about its closing in April 2012.)

Recently I visited the Kmart in Buford, GA, which is only a few miles away from the Mall of Georgia (largest mall in Georgia).

This store used to have a K Cafe. The area is now more selling space for the baby/infant section. One odd thing they did at this store was they removed some of the registers and made it into more selling space. Unfortunately, I don't have pictures of either. This is one of the Kmarts that has a Large Appliance section in it. (picture below)

Overall not too much exciting or unique about this store.


Sorry for the lack of updates to the blog in the last couple months, things have been very busy for me. I have several updates lined up, so keep checking back!